# My zip file doesn't open. What should I do? If your zip file is not opening, it could be due to several factors: * **Corrupted download**: This can happen if the file didn't download correctly. In this case, please try re-downloading the file from your email or your Tech House Market account. * **Incorrect extraction tool**: Make sure you’re using a proper extraction tool. We recommend using software like **WinRAR** (Windows) or **The Unarchiver** (Mac). You can download these tools for free online. * **File size issue**: Large zip files might take some time to extract. Be patient and allow the extraction to complete. If you're still facing issues, please [click here](https://techhousemarket.com/pages/contact) to submit a request via our support form with a **screenshot** of any error messages. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://tech-house-market.gitbook.io/help/download-issues/my-zip-file-doesnt-open.-what-should-i-do.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.