> For the complete documentation index, see [llms.txt](https://tech-house-market.gitbook.io/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech-house-market.gitbook.io/help/download-issues/my-zip-file-doesnt-open.-what-should-i-do.md).

# My zip file doesn't open. What should I do?

If your zip file is not opening, it could be due to several factors:

* **Corrupted download**: This can happen if the file didn't download correctly. In this case, please try re-downloading the file from your email or your Tech House Market account.
* **Incorrect extraction tool**: Make sure you’re using a proper extraction tool. We recommend using software like **WinRAR** (Windows) or **The Unarchiver** (Mac). You can download these tools for free online.
* **File size issue**: Large zip files might take some time to extract. Be patient and allow the extraction to complete.

If you're still facing issues, please [click here](https://techhousemarket.com/pages/contact) to submit a request via our support form with a **screenshot** of any error messages.