> For the complete documentation index, see [llms.txt](https://tech-house-market.gitbook.io/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech-house-market.gitbook.io/help/download-issues/safari-cant-open-the-file.md).

# Safari can't open the file

![](/files/KjSYOQkTPUnsy0zT01Nk)<br>

✅ **Why Safari shows this message**

Safari is trying to *open* the downloaded file instead of simply saving it.\
Sample packs and preset packs (like **Serum presets**) usually come as:

* `.zip`
* `.fxp`
* `.wav`
* `.serumpreset`
* folders containing presets

Safari doesn't know what app should open these, so it shows:

> “no available application can open it”

This **does NOT mean the file is broken** — just that Safari can’t open it by itself.

***

### ✅ **How to fix it**

#### **1. Check that the file actually downloaded**

Open Finder → **Downloads** folder.\
Look for a file named something like:

`THM - Minimal Bass & Tech Vol.1 - Serum Presets.zip`\
(or similar)

#### **2. If it’s a ZIP file → double-click to extract**

macOS will unzip it automatically. OR instal[ the unarchiver](https://theunarchiver.com/)\
Inside you should find a Serum preset folder.

#### **3. Install the Serum presets**

Move the preset folder into:

```
Documents / Xfer / Serum Presets / Presets / User
```

Then open Serum → go to **User** folder → your presets appear.

***

### ❗ If the file **is not a ZIP**, Safari may have renamed it incorrectly

This happens often.

#### Try this:

1. Right-click the file → **Get Info**.
2. Check the file extension. If it has **no extension**, rename it:

Add **.zip** → press Enter → try opening again.

Example:\
Rename\
`THM - Minimal Bass & Tech Vol.1 - Serum Presets` →\
`THM - Minimal Bass & Tech Vol.1 - Serum Presets.zip`

Then double-click it.