> For the complete documentation index, see [llms.txt](https://tech-house-market.gitbook.io/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech-house-market.gitbook.io/help/download-issues/sample-pack-not-appearing-after-download-safari.md).

# Sample Pack Not Appearing After Download (Safari)

If you’re using **macOS** and downloaded a sample pack using **Safari**, but can’t find the file, don’t worry — this is a **common Safari + macOS behavior**. The file is usually **not lost**, just auto-handled or blocked.

Follow the steps below in order.

***

### 1️⃣ Check if Safari auto-handled or blocked the file

Safari may silently extract, move, or block ZIP files.

1. Open **Safari**
2. In the menu bar, go to **Safari → Settings → General**
3. Make sure **“Open ‘safe’ files after downloading”** is **unchecked**

> **Why this matters**\
> When this option is enabled, Safari may auto-extract or move ZIP files, making it look like the download disappeared.

***

### 2️⃣ Check Safari’s download history (important)

Even if the file isn’t visible, Safari still logs all downloads.

* Press **⌥ Option + ⌘ Command + L**\
  *or click the ⬇️ download icon in Safari’s toolbar*

Look for:

* A failed download
* A file marked **Blocked**
* A file marked **Finished** but not visible

👉 If you see the file, **right-click → Show in Finder**

***

### 3️⃣ Search common “hidden” locations

Safari sometimes saves files outside the Downloads folder.

#### Search your Mac

1. Open **Finder**
2. Press **⌘ Command + F**
3. Set search scope to **This Mac**
4. Search for:
   * the sample pack name
   * `zip`
   * `rar`

Also manually check:

* **Downloads**
* **Desktop**
* **Documents**
* **Music** *(very common for audio/sample packs)*

#### Advanced location (optional)

* Open **Finder**
* Go to **Go → Go to Folder**
* Paste:

```
~/Library/Safari/Downloads
```

***

### 4️⃣ Check macOS security settings (Gatekeeper)

macOS may block or remove files during download.

1. Open **System Settings → Privacy & Security**
2. Scroll down
3. Look for a message like:

   > “Safari blocked a file from downloading”

If you see this:

* Click **Allow Anyway**
* Re-download the pack

***

### 5️⃣ Download using “Save As”

This avoids Safari’s automatic file handling.

1. Right-click the download link
2. Select **Download Linked File As…**
3. Manually choose the **Downloads** folder
4. Watch the file appear

If it disappears again, Safari is blocking it.

***

### 6️⃣ Recommended workaround (fastest fix)

Safari is unreliable with large ZIP/RAR audio files.

✅ **Best solution:**

* Download the pack using **Google Chrome** or **Firefox**
* Re-download once using the new browser

In most cases, this fixes the issue immediately.

***

### Still need help?

If none of the steps above work, contact support and we’ll help you get access to your files right away.