If you’re using macOS and downloaded a sample pack using Safari, but can’t find the file, don’t worry — this is a common Safari + macOS behavior. The file is usually not lost, just auto-handled or blocked.
Follow the steps below in order.
1️⃣ Check if Safari auto-handled or blocked the file
Safari may silently extract, move, or block ZIP files.
In the menu bar, go to Safari → Settings → General
Make sure “Open ‘safe’ files after downloading” is unchecked
Why this matters
When this option is enabled, Safari may auto-extract or move ZIP files, making it look like the download disappeared.
2️⃣ Check Safari’s download history (important)
Even if the file isn’t visible, Safari still logs all downloads.
Press ⌥ Option + ⌘ Command + L
or click the ⬇️ download icon in Safari’s toolbar
Look for:
A file marked Finished but not visible
👉 If you see the file, right-click → Show in Finder
3️⃣ Search common “hidden” locations
Safari sometimes saves files outside the Downloads folder.
Search your Mac
Set search scope to This Mac
Also manually check:
Music (very common for audio/sample packs)
Advanced location (optional)
4️⃣ Check macOS security settings (Gatekeeper)
macOS may block or remove files during download.
Open System Settings → Privacy & Security
Look for a message like:
“Safari blocked a file from downloading”
If you see this:
5️⃣ Download using “Save As”
This avoids Safari’s automatic file handling.
Right-click the download link
Select Download Linked File As…
Manually choose the Downloads folder
If it disappears again, Safari is blocking it.
6️⃣ Recommended workaround (fastest fix)
Safari is unreliable with large ZIP/RAR audio files.
✅ Best solution:
Download the pack using Google Chrome or Firefox
Re-download once using the new browser
In most cases, this fixes the issue immediately.
Still need help?
If none of the steps above work, contact support and we’ll help you get access to your files right away.
